Refund Policy

Your satisfaction is our top priority. This Refund Policy outlines the terms and conditions for returns, refunds, and related processes to ensure a transparent and smooth experience for you. Please read through the following details carefully before initiating a return or refund request.

1. Eligibility for Returns & Refunds

We offer a 60-day return and refund guarantee for all products. To be eligible for a refund, your item must meet the following conditions:
  • The return request is initiated within 60 days of receiving your order.
  • The product is in its original condition, unused, and unopened (with all original packaging, labels, and accessories intact).
  • The product is not damaged due to improper use, mishandling, or external factors after delivery.
Please note that personalized or customized products (if applicable) are not eligible for return or refund unless they are defective or do not match the description.

2. Refund Processing Time

Once we receive and inspect your returned package, we will confirm the eligibility of your refund. Refunds will be processed within 5-10 business days after the inspection is completed. The refund amount will be credited back to your original payment method.
The time it takes for the refund to reflect in your account may vary depending on your payment provider and financial institution. Please allow additional time for the funds to be processed and displayed in your account.

3. How to Initiate a Return & Refund

To start a return and refund request, please follow these steps:
  1. Contact us through the form on the Contact Us page, providing your order number, product details, and the reason for the return.
  2. Our customer service team will review your request and respond with a return authorization (if applicable) and detailed return shipping instructions within a reasonable time.
  3. Package the product securely in its original packaging, include the return authorization (if provided), and ship it back to the address specified by our customer service team.
  4. Once we receive your returned package, we will conduct an inspection. We will notify you via email once the inspection is done and confirm whether your refund is approved.

4. Return Shipping Costs

If the return is due to a defective product, incorrect item, or our error (e.g., wrong product shipped), we will cover the return shipping costs. You will need to provide the shipping receipt, and we will reimburse the shipping fee along with your refund.
If the return is due to personal reasons (e.g., change of mind, no longer needed), the return shipping costs will be borne by you. We are not responsible for any lost or damaged packages during the return shipping process, so we recommend using a trackable shipping service.

5. Partial Refunds (If Applicable)

In some cases, we may issue a partial refund instead of a full refund. This includes but is not limited to:
  • The product is opened or used but still in acceptable condition (assessed by our inspection team).
  • The original packaging is damaged or missing non-essential accessories.
The amount of the partial refund will be determined based on the condition of the returned product, and we will notify you of the specific amount before processing the refund.

6. Refund Exceptions

Refunds will not be issued in the following circumstances:
  • Return requests initiated after the 60-day guarantee period.
  • Products that are damaged due to improper use, mishandling, or external factors after delivery.
  • Products that are returned without prior authorization from our customer service team.
  • Free gifts or promotional items (unless the main product is returned).

7. Contact Us

If you have any questions or need further assistance regarding returns or refunds, please reach out to us via the form on our Contact Us page. Our customer service team will respond to your inquiry as soon as possible and guide you through the process.