Thank you for choosing our skincare products. This Shipping Policy outlines the details of our shipping services, including delivery timelines, shipping fees, and related considerations to ensure you have a clear understanding of your order's delivery process.
1. Free Shipping Policy
We offer free shipping worldwide on all orders, with no minimum purchase requirement. There are no additional shipping fees or hidden charges—your order total at checkout is the final amount you need to pay.
2. Order Processing Time
All orders are processed and shipped within 1-3 business days after payment confirmation. Please note that order processing does not include weekends or holidays. If there is any delay in processing your order due to special circumstances, we will contact you promptly through the information you provided during checkout.
3. Delivery Timeframe
After your order is shipped, the estimated delivery time is 6-12 days. Delivery times may vary slightly depending on your location and local postal service efficiency. Once your order is shipped, we will send a shipping confirmation email containing a tracking number, which you can use to track the progress of your package.
4. Tracking Your Order
You can track your order status by using the tracking number provided in the shipping confirmation email. If you do not receive the tracking information within 4 days of placing your order, please contact us through the form on the Contact Us page for assistance.
5. Shipping Restrictions
We ship to most countries and regions worldwide. If your location is in a remote area that may affect delivery, our logistics team will work with local postal services to ensure your package is delivered as soon as possible. In rare cases where shipping to your location is not available, we will notify you immediately and issue a full refund.
6. Missing or Delayed Packages
If your package does not arrive within the estimated delivery time (6-12 days), please first check the tracking information for updates. If the tracking information shows no progress for more than 5 days, or if you confirm that the package is lost, please contact us through the Contact Us page form. We will investigate the issue with the shipping carrier and provide you with a solution (reshipment or full refund) promptly.
7. Contact Us
If you have any questions or need further assistance regarding shipping, please reach out to us via the form on our Contact Us page. Our customer service team will respond to your inquiry as soon as possible.
